As a reminder, Point32Health encourages our provider partners to use the electronic self-service capabilities offered via our secure provider portals whenever possible for their ease of use and quick turnaround times.
HPHConnect and MHK — which is the medical management tool accessed from within the Tufts Health Plan secure portal — allow you to perform a number of transactions efficiently in one place, such as: submitting referrals and authorizations; finding the status of a claim; providing inpatient notification; confirming a member’s benefits and eligibility prior to initiating care or referring them for a service; and more.
MHK now available for Tufts Health One Care (HMO D-SNP)
And as we were pleased to share in the October issue of Insights and Updates for Providers, you’re now able to use MHK to perform all your essential transactions for our Tufts Health One Care members!
This access is new for Tufts Health One Care, and represents the most direct way to submit requests, providing real-time determinations and allowing you to attach clinical documentation and notes. (Please note that MHK is not currently available for Tufts Health Plan Senior Care Options, but it is available for Tufts Health Public Plans and Tufts Medicare Preferred.)
To reflect this new availability, we’ve updated our Tufts Health Plan Secure Provider Portal User Guide as well as our MHK Portal User Guide and other User Guides dedicated to specific transaction types and functionalities.
We hope the addition of MHK access for Tufts Health One Care members proves helpful in furthering our goal of building an increasingly streamlined experience for our valued providers when doing business with us!